So I decided to give in to the I-pod fad, as I will be doing some traveling this semester. It turned out that amazon.com had a good deal on the 4 gig mini, and I placed my order last week. Since I'm cheap and opt for the super saver shipping, I expected the usual three or four day delay between ordering and shipping. By Saturday, my account indicated that my order would be "shipping soon." However, on Sunday I got a mysterious e-mail telling me that there was an unexpected delay with my order. Yet, my account status still read "shipping soon."
Today, I e-mailed amazon, just asking how long of a delay I should expect. I wasn't upset, as I don't really have a need for the I-pod right now (though I would like to test it out).
Not only did I get a response within about 4 hours -- ironically, during which time, my account status changed to reflect that the item had shipped! -- but the response, effusive with apologies, came with a $10 gift certificate!
As Homer would say, "Woo Hoo!"
(Speaking of Homer, who can listen to this and not burst out laughing?)